Refund and Cancellation Policy

ALPA Starter ($9.99) and ALPA Pro ($24.99) are monthly subscriptions. You pay for each month in advance on a Stripe-hosted checkout page, in US dollars, and the subscription renews every month until you cancel it. Current prices are on the Plans page. If tax applies to your purchase, it is shown at checkout before you pay.

You can cancel at any time from your billing page, without contacting us. Cancelling stops future renewals. Paid access continues until the end of the billing period you have already paid for. Until then you can change your mind and resume the subscription from the same page.

When the subscription ends, the account moves to the free plan. Your account and saved businesses stay, as described in the Privacy Policy. You can subscribe again at any time.

Payments are generally non-refundable. We refund a payment where applicable law requires it, or where MINDRA expressly approves a refund for you. Because cancelling takes effect at the end of the period you have paid for, you keep access for the time you paid for and no partial refund is due for the unused part of a period.

To ask for a refund, email info@mindrasolutions.com from the address of your account, with the date and amount of the payment. An approved refund is returned to the card or payment method used, through Stripe; how long your bank takes to show it is outside our control.

This policy does not remove or limit any right you have by law, and we do not ask you to waive one. If you are a consumer, applicable law, such as EU consumer law, may give you a right to withdraw from a distance contract within a set period, or other rights to a remedy. Where such a right applies and you use it, we will handle your request as the law requires. Where the law allows it, a refund can be reduced by a proportionate amount for the service already provided. Contact us at the address below to use a statutory right.

Each paid plan includes a number of businesses per month. Allowances renew on the usage date shown in your account. Unused businesses do not roll over, and businesses already delivered to you are not returned to the allowance if you later cancel.

If a renewal payment fails, our payment provider may retry it. While the payment is unresolved ALPA may limit paid features. If it cannot be collected, the subscription ends and the account returns to the free plan.

The free plan costs nothing and has nothing to refund or cancel. It includes 25 businesses, lifetime.

Billing questions, refund requests and cancellation problems: info@mindrasolutions.com. MINDRA (AI) Solutions OÜ Ltd, Narva mnt 5, 10117 Tallinn, Estonia.